Discounter Target plans to roll out drive-up return services for customers across its chain nationally as retailers change the look and design of their stores to inexpensively handle sent-back merchandise ordered online.
The Minneapolis-based operator of almost 2,000 locations is expanding an initiative it launched a year ago to take care of returns as it looks to open about 20 stores, executives said Tuesday while discussing its most recent quarterly earnings.
Target started adding a drive-up lane to accept returns as an enhancement to its curbside pickup at some locations, and now it plans the next step of that endeavor by taking it national, according to Target Chief Operating Officer John Mulligan. The chain also let some customers order Starbucks coffee to be brought to them along with their goods ordered online.
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